Politique de remboursement

AMDMG RETURN POLICY

At AMDMG, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase from www.amdmg-nail.com, we offer a straightforward return and exchange policy to ensure your peace of mind.

30-Day Return Guarantee: For orders placed on our website, you have a 30-day return guarantee. If within this period you find the products unsatisfactory, you may return the unused portion for exchange or a full refund.

Consumer-Initiated Returns: If the return is initiated by the consumer for reasons other than damage or incorrect items, the consumer is responsible for the shipping fee. The specific fee will depend on the chosen express company.

Damaged or Incorrect Items: If the goods received are damaged or not correct due to our reasons, the consumer will not be required to bear the shipping fee for the return.

Restocking Fee: No restocking fee will be charged to consumers for the return of a product.

How to Initiate a Return or Exchange: Please contact us via email at jackson@amdmg-nail.com. Our online customer service team will assist you with eligible returns, providing return instructions and the return shipping address. Please note that only products purchased on www.amdmg-nail.com are eligible for return.

Return/Exchange FAQs:

1. Processing Time: Returns are processed within 7–10 business days after receipt. The time to post a credit to your account may vary and is determined by the issuing bank. For specific details, please contact the issuing bank or original payment method.

2. PayPal Purchases: If you used PayPal for your purchase and wish to exchange your order, please email us at jackson@amdmg-nail.com with your order ID. Our Service Team will assist you in processing exchanges or cancellations.

3. Wrong Product Received: If you received the wrong product or your online order is not as expected, contact us at jackson@amdmg-nail.com for assistance. Our Service Team will guide you through the return process, and for products in stock, we will send the correct item to your address.

4. Damaged Items: If your item arrived damaged, retain the box, packaging, and all contents. Contact us at jackson@amdmg-nail.com as soon as possible for assistance. Please inspect the carton upon arrival and take clear photos related to any damage that occurred during shipment.

We appreciate your trust in AMDMG, and our team is dedicated to providing excellent service to ensure your satisfaction with our products.